The Design of Everyday Things
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- Seller:Books2anywhereUS
- Sales Rank:10,878
- Languages:English (Unknown), English (Original Language), English (Published)
- Media:Paperback
- Number Of Items:1
- Edition:1st Basic Paperback
- Pages:288
- Shipping Weight (lbs):0.6
- Dimensions (in):8.3 x 5.5 x 0.8
- Publication Date:August 29, 2002
- ISBN:0465067107
- EAN:9780465067107
Availability:Usually dispatched within 1-2 business days
Features:
- New
- Mint Condition
- Dispatch same day for order received before 12 noon
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Editorial Reviews:
Synopsis
First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.
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